Disney+ / Frame TV

[86ct]

Hi,

I’m trying to redeem the currently advertised offer of 6 months Disney+ following the purchase of a 55” Frame TV recently:

https://www.samsung.com/uk/lifestyle-tvs/the-frame/ls03b-55-inch-the-frame-qled-4k-smart-tv-black-qe...

Online chat gave me a link to claim via the Boost promotions page but does not give an option to redeem a code (and sees to be for phone purchase), I am logged into my account & have the tv registered on my account. They could not help further and advised to phone Samsung.

I rang technical support who promised to send me an E-mail with contact details to speak to promotions team but I have not yet received this.

There is a promotions team number on Samsungs website 0333 016 3421 which immediately hangs up when I try to ring.

I don’t want to keep going round in circles trying to resolve this. Is there another way to contact Samsung to discuss this?

Kind regards

[AntS · Accepted solution]

Hi @86ct ,

Unsure if you managed to get some joy on this one since posting, but if not then you should be able to claim the 6 months Disney+ from within the Samsung Promotion app on the TV, and then use the generated code on: https://www.disneyplus.com/en-gb/redeem (or just follow the on-screen instructions after generating the code):

Further info (and apparently an opportunity to enter a prize draw before 12:00 BST on 14 June 2023, if anyone's interested) here: https://www.samsung.com/uk/tvs/smart-tv/disneyplus/ 

[86ct]

Thank you, just installed the app on my tv and the option is there 🙂

[AntS]

Brilliant! No worries: glad it's sorted for you! 😊