23-03-2024 12:15 PM - last edited 28-03-2024 12:57 PM
15-04-2024 10:28 AM
Hi @Lili-Ana
Please contact our technical support for this, to debug and see what the issue can be:
SE: https://www.samsung.com/se/support/
FI: https://www.samsung.com/fi/support/
DK: https://www.samsung.com/dk/support/
NO: https://www.samsung.com/no/support/
18-04-2024 05:31 PM
19-04-2024 04:21 PM - last edited 19-04-2024 04:26 PM
I see @Lili-Ana - I will try to see if I can get some more info on this internally and I would suggest you to contact our Support once again to see if there is any solution. I will get back to you as soon as I have any more info! Wishing you a nice weekend for now, despite this issue! 💮
19-04-2024 05:32 PM
19-04-2024 05:43 PM
19-04-2024 05:45 PM
23-04-2024 01:37 PM
Hi again @Lili-Ana
I got info that our techs are working on it and that an update/fix is planned to be released next week. Let me know how it goes 😊
23-04-2024 01:49 PM
24-04-2024 09:53 AM
I understand you @Lili-Ana - sometimes technical issues occur and our techs are working on a fix/update. Maybe you can use the old phone until the fix/update is here. Keep me informed of how it goes 💮
2 weeks ago