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Original topic:

Customer Service

(Topic created on: 18-07-2022 01:28 PM)
RANTHONY72
Apprentice
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Samsung Lounge

Anyone else experienced the shocking treatment you get from Samsung " customer support". i have purchased a washing machine, fridge freezer, 3 tvs , DVD player, sound bar and a 75 inch tv . My smart remote now does not charge. when i called to claim my remote was 22  days out of warranty and they offered no support , when i quoted the Sale Of Goods Act about supplying items that a fit for purpose and that i thought 13 months for a remote to last i was told " we disagree and that was reasonable. totally shocking, feel like taking every product we have ever bought with the S***sung name on it and demanding a refund..... what a joke . pathetic for a big company like Samsung 

2 REPLIES 2
CGriff36
Pathfinder
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Samsung Lounge
The remote was out of warranty. What did you expect? Just pick up another, they're not expensive.
RANTHONY72
Apprentice
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Samsung Lounge

Not the point really and it’s £80 !!! Hardly cheap 

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