Community website doesn't work in Firefox

[rsbrux]

I am posting this in Safari on my iPad Pro because this website doesn't work in Firefox, either on the iPad or on a PC running Windows 10.  On the iPad, I can't even load eu.community.samsung.com.  The error message is:

Couldn't load webpage

The webpage didn’t respond to the request in time.


※ IAMGCSaeucentral1_1723291130532_99999-4684581802.999

In Firefox under Windows I can start a post, but if I click on "Show all" in the Categories list, the page freezes and the Internet connection is blocked. I can then no longer open any web pages at all until I restart the PC.

Why is Samsung paying for Khoros, when there are better solutions, many of them free and open source?

[JAMES4578 · Accepted solution]

Checking Firefox on a Pc  (though not my main Browser),  only have Windows 11.  Have you tried clearing the cache,checked Security privacy settings?    You may need to disable DNS prefetching., some information here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can 

edit:  No problem here .

[rsbrux]

Clearing the cache didn't help, but turning off "Enhanced Tracking Protection" for community.samsung.com did. I would think that Samsung could earn enough money from HW sales not to have to monetize its customers' data.

Anyway, many thanks for the helpful tips!

[JAMES4578]

Glad you have it sorted anyway.

[rsbrux]

I rejoiced too soon. Even after turning off "Enhanced Tracking Protection" completely, the community website still hangs Firefox on my WIndows 10 PC repeatedly, if not immediately. In Firefox on my iPad, the community web page is sometimes obscured by a white band down the right-hand side.

P.S. network.dns.disablePrefetch was already turned on.  I have also turned on network.dnd.disablePrefetchFromHTTPS, but to no avail.