Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Changing the email to new, but the confirmation code is sent to very old email

(Topic created on: 19-01-2024 01:05 PM)
104 Views
JM782
First Poster
Options

Hi,

I am moving off from company A, which personal email address I have as my Samsung account email. I have also a @gmail.com email in everyday use, and I have connected the account to that google profile already. 2-phase identification is also in use, and in those details my phone number and @gmail-address is saved OK to Samsung system. 

No I would like to change the company A email to @gmail.com address, and I have fount the place in the web, but the Samsung system will send the confirmation code to very old company B email address, where I have not worked for years anymore. 

So how I can change my email and get the verification to my mobile phone number or to some email that is in use?

 

 

1 REPLY 1
Nagarebozhi
Samsung Members Star ★★
Options
Hello @JM782 i would recommend you contact Samsung support:
https://www.samsung.com/se/support/livechat/

They will probably be able to help you.