Hi All,

Bought phone last September, two weeks ago, when opening the phone, the inner screen cracked by itself with a large black line in the middle.

I dropped it off at the place of purchase (authorized shop in Bosnia and Herzegovina) (during purchase, the salesman insured me that this sort of thing would be covered).
Today I got a notification from the service that the claim was rejected by Samsung and that I was out of luck.

This sort of service is unacceptable, especially since I can see that other people who've had similar problems in other countries got their phones repaired.

I reached out to Samsung Bosnia and Herzegovina but they gave me a copy paste "we're so sad for you, go kick rocks" message.

Anything I can do?