Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy S24 Series

cancel
Showing results for 
Search instead for 
Did you mean: 

Who Me Too'd this topic

MausC
Navigator
Options

Phone: Samsung S24 Ultra

Photos: The following images were taking using the 5x Zoom lens at 12 MP and at 50 MP.

Settings 

Camera Application: Image optimisation is set to 'minimum' & scene optimiser is off.

Gallery Application:  super HDR is also off. 

 

Following raising the issue with Samsung I was told there is no issue with "incredible S24 Ultra" as:

1. the camera test on *#0*# was fine 

2. I cleared the camera app cache

3. Performed a soft reset 

4. Ensured phone was running latest software

5. And finally after persisting with questions... Performed a factory reset

All leads to the same result as seen below. 

Issue 

Aside from the noticble colour shift that occurs when using the 50MP camera.

counter intuitively, when using the 50 MP camera, there is a complete loss of detail within the photos I take. 

 

This can be observed below with some test shots I took just now.

1000051935.jpg

1000051936.jpg

When zooming in on the resulting image, there is a complete loss of detail in the 50MP photo as seen with the barcode below.

1000051941.jpg

 

1000051939.jpg

 

 

 

Is this a common issue?

 

Or is my phone faulty? 

Who Me Too'd this topic