20-03-2024 04:38 PM - last edited 20-03-2024 05:39 PM
Phone: Samsung S24 Ultra
Photos: The following images were taking using the 5x Zoom lens at 12 MP and at 50 MP.
Settings
Camera Application: Image optimisation is set to 'minimum' & scene optimiser is off.
Gallery Application: super HDR is also off.
Following raising the issue with Samsung I was told there is no issue with "incredible S24 Ultra" as:
1. the camera test on *#0*# was fine
2. I cleared the camera app cache
3. Performed a soft reset
4. Ensured phone was running latest software
5. And finally after persisting with questions... Performed a factory reset
All leads to the same result as seen below.
Issue
Aside from the noticble colour shift that occurs when using the 50MP camera.
counter intuitively, when using the 50 MP camera, there is a complete loss of detail within the photos I take.
This can be observed below with some test shots I took just now.
When zooming in on the resulting image, there is a complete loss of detail in the 50MP photo as seen with the barcode below.
Is this a common issue?
Or is my phone faulty?