Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Galaxy A Series

Designed for the way we connect today

cancel
Showing results for 
Search instead for 
Did you mean: 

Who Me Too'd this topic

MX7
Apprentice
Options

Several days ago both of the microphones on my Galaxy A12 failed during phone calls and voice recordings using the messaging app.  At best I could hear, and others I was talking to could hear, very faint sounds surrounded by static.

However....

When I use the video feature on the Camera app, both microphones record my voice clearly, without any static.

I am completely baffled as to the nature of this problem.  Is it bad hardware?  Bad software?

I tried a full factory reset and every other bit of advice related to the microphones, but the problem remains consistent.

The mics do not work when I make a phone call; they do work when I record a video.

Thanks in advance!

Who Me Too'd this topic