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Galaxy Z Fold | Z Flip

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Who Me Too'd this topic

mdmasih1
Student
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Hi,

I purchased Samsung Z fold on 29 October 2022 and still in warranty.

Last week my phone started issue with internal display screen with Octa/line lcd always and the Service technician is asking me to pay 2976 SAR to fix this issue.

In repair description they mentioned physical damage where as there is no such damage apart from scratchs on the side border that too near the power button area.

The support also mentioned physical scractches on the screen whereas there is no single scratch on both internal and outside screen.

Samsung service technician is saying the side border (Metal area) has hard dents and this is out of warranty. 

Do you guys really see any hard dents on the edges?

This really raises more concerns on the post sales support and i am sure Samsunng is aware of this known issue.

Kindly suggest how to proceed with this case as spending $1700 on new phone and paying additional $793 for repairing LCS screen while in warranty is not acceptable.Service order sheet before.jpg

Back & Front .jpgFold Samsung Logo.jpgFront Screen.jpgInternal Screen Protector.jpgInternal Screen.jpgPower button view.jpgPower cable View.jpgTop Hindge View.jpg

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