I have a problem with the Disney plus app on my samsung TV not playing but the app works on all other devices.

It's on a series 6 curved tv and I've reinstalled app, reset smart hub, switched off and unplugged, nothing works.

It opens the app but when you choose play it just circles.

I've searched old questions but can't see a solution.  There is mention of clearing the cache but there's no option for that on this tv. Thanks