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willpilgrim
First Poster

‎05-01-2023 06:05 PM - last edited ‎07-07-2023 04:24 PM by Moderator

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TV
 

Hi all,

I needed to factory reset my Samsung UE43AU8000 TV from John Lewis

Downloading the terms and conditions results in the following error code "Model ID and version are not valid error code 2014506-1"
Please see attached images, can anyone point me in the right direction?

IMG_20230105_173649.jpgIMG_20230105_174538.jpg

 

Many thanks in advance.

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