I was so excited to be updating my phone with Sky Mobile but was extremely disappointed to find my new device Samsung galaxy A33 5g came with a cable, but no charger. I feel this is very shortsighted cost effectiveness gone wrong & leaves myself &  your other customers open to damage from fraudulent products.

It always stated in your instructions that using device without cables & chargers provided can cause damage & nullify the guarantee. Which is why I have always been so careful to do just that.

I have been very happily using Samsung phones for over  12 years. Sadly this is the first time I have found issue to complain!

I have purchased a charger from Amazon.co.uk it stated it was a genuine Samsung 25 watt super fast charger.  I'm suspicious it is not though. But I can not afford to buy anymore so I'm left feeling anxious when I should just be enjoying using my new phone. 

Very disappointed & anxious  😰 

Please rethink not supplying chargers with your future devices?

Thanks,

Caroline Galuszka.