Hi there

I'm trying to sort out my in laws Samsung Smart TV which is a 2016 model, and is only showing TVPlus channels starting at around 4000, and for some reason not showing BBC or any other basic channels. They were using a Sky box to access the channels but it has stopped working, and we are sure that they don't need the box as it's a Smart TV and they are not Sky customers any more.

I can get the model number when they find the manual 😏 or if anyone can tell me a quick way of finding this out through the TV menu...that would be fab.

It's a curved screen with white frame and 2 silver forked feet to left and right of the screen.

Thanks for any help....I'm new here!