Dear Samsung Customer Support,

I have ordered an S25 Jet Black on February 15, with an expected shipping date of February 24. However, the order status is still stuck in Stage 3 ("Order Confirmed") and has not been dispatched.

When I contacted online support, I received different explanations each time, with no proper ETA given. It is very frustrating that there has been no clear communication about the delay or the expected shipment date.

As a customer, I am disappointed that a large entity like Samsung lacks a clear process for communicating delays or providing updates on the shipment status. This has left a negative impression.

I would appreciate it if you could provide a clear and accurate update on the status of my order and the expected shipment date.  @iSAMSUNG @Samsung6