I just purchased a new TV and when it arrived, I found I couldn't install any apps other than those suggested on the TV screen.  There's no option to search for additional apps.  I researched this online and found that there's an "Apps" tile missing on my screen that's shown on all the examples online.  See attached example - "missing apps tile.png"

This tile is missing on my screen.  I contacted Samsung Support and was advised this:

"Your TV is part of the new Operating System which is Tizen 8. Every supported and available application can be found under Home Page that was highlighted to APPS. Alternatively, we can search it using the search bar on the left side of the Home Page. If the application doesn't appear that means the app is not supported on the TV."

So there's no way to search for any additional apps.  Only those that are already on the TV.  Is anyone else having the same issue and is the information I received correct?

When I use the search button on the left, it isn't great.  It doesn't always find apps that are already installed on the TV.  It couldn't find "Plex", but when I navigated around the numerous tiles suggesting apps, I found that Plex was one of them and when I clicked on the tile, it let me download it.

My TV model is:  QE55Q60DAUXXU

Any help or suggestions would be great.

Thanks