Hi everyone,

I was wondering if anyone could provide some assistance. I'm currently in columbia and for the past few days have been trying to donwload an esim via a few reputable companies but am having no luck.

I am using samasung A545g model phone (version sm-a546b/ds) so is capable of supporting esim but when i try to download through the apps of Airelo foe example i can't install.

I have looked at manually installing but when i go to Connections>Sim Manager> i'm presented with the Add eSim button. Clicking on this just gives me 4 spinning samsung dots and does nothing. I know other videos i have watched seem to suggest there should be anothe button of add mobile plan>scan QR code.

Any assistance anyone could provide would be greatly appreciated!