Secure folder locked

[Albann]

I cannot access my secure folder, i write my pin and it says incorrect, 5 more tries until locked, i restart my phone it still keeps going down in numbers. Is this happening to anyone else?

[MartynaK]

@Albann,

I haven't experienced any problems with the Secure Folder app. Have you tried to clear cache of the app?

If that won't help, please report the problem via the Samsung Members app attaching log files, right after the issue occurs .