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S20 Ultra Soft Looking Videos

(Topic created on: 03-12-2020 10:52 AM)
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Haytch
Helping Hand

‎03-12-2020 10:52 AM

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Does anyone else have this soft video problem when recording. It's like the video is not sharp. Doesn't matter if I record in 30 or 60fps. I'm always recording in 4K quality and the video seriously looks very soft like beauty mode is turned on, even though I turned all beauty modes off.

Can Samsung please fix this. The videos need to be sharper and can you please remove ALL beauty modes. Seriously it makes the video look really bad and low quality. 
1 REPLY 1
MartynaK
Beta Moderator
Beta Moderator

‎04-12-2020 11:55 AM

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@Haytch,

 

I haven't noticed the problem with recorded videos not being sharp on my device. 

Have you tried to clear cache of your Camera app and reset your phone?

If that won't help, please report the problem via the Members application attaching log files + a video showing the issue, so that our developers can analyze it :hand-with-index-and-middle-fingers-crossed:.

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