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Camera App Crashing Fix?

(Topic created on: 21-10-2019 07:35 PM)
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Akdotik
Pioneer
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Trying to launch the camera app but keep getting error message that "Camera keeps stopping" any fix ?

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7 REPLIES 7
Solution
SiBozzy1811
Pathfinder
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Try clearing the Camera apps data via long pressing the camera app and selecting app info. If this doesn't work, make a backup of all your data and perform a factory reset and see if that helps.
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Akdotik
Pioneer
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Worked ! Thank you 

SiBozzy1811
Pathfinder
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Your welcome, glad I could help
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TomaszT
Beta Moderator
Beta Moderator
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Hi @Akdotik 

 

If you encounter such a situation again, remember to register it via Beta Feedback option in Samsung Members app. Data from that report might help us to know the cause of the problem and fix it so it does not happen in the future!

 

@SiBozzy1811 Thanks for helping! Cheers!:fisted-hand:

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KatieRose
First Poster
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Does this delete your photos?

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SiBozzy1811
Pathfinder
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Performing a factory reset will delete photos if they are on your internal storage. But if they are on your micro sd card, they will not be touched.

 

If your clearing the camera apps data, your photos also won't be touched.

 

Hope this helps

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rkraemer2561
First Poster
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I've tried all of this including a factory reset. Frustrating!

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