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The update is not showing up for me

(Topic created on: Monday)
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uif
First Poster
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The update is not showing up for me 
6 REPLIES 6
Thommato
First Poster
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Same for me..
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Phad-SkyLoe-07692
Mastermind
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Hello, @uif @Thommato 

welcome to the Samsung UK user support forum. and hello He is very valuable on this forum. Can you be more explicit about what you mean?

 

French Samsung users Phad-SkyLœ-07692 

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Thommato
First Poster
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Currently I'm on OneUI 8. I joined the beta program, but I cant find another update. The update to OneUI 8.5.
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viv_matt
Helping Hand
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It's my understanding that where you ecievereceive your handset via a network provider, you're likely to be unable to access the UI8.5 Beta program. The reason for this is because your network provider will usually:


​Ensures the update is compatible, stable, and won't negatively affect their network's services, like voice calls, data connectivity, or specific carrier-added features (e.g., Wi-Fi calling settings).

​Manufacturer (Google, Samsung, Apple, etc.) creates and tests the update. ​Carrier (Verizon, O2, EE, etc.) receives the update, conducts their own testing, and may apply network-specific customizations. ​Carrier approves and then begins the Over-The-Air (OTA) rollout to devices on their network.

Therefore interfere with the Beta program. 
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stevenf123
Explorer
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Did you get your phone unlocked or was it bought from a retailer, Amazon etc?
I bought my last phone from Vodafone and got it unlocked, but as it was not unlocked initially, I couldn't download the beta.
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AgnieszkaMP
Beta Moderator
Beta Moderator
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Hello @uif !

We have inquired our developers about this issue. According to them, if you currently have the BYKS software version, you will receive the access to Beta when the second Beta binary is released. We sincerely apologise for the inconvenience.

Have a great day! 😊

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