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Generating error reports

(Topic created on: 28-08-2022 01:47 AM)
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Flagg
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How long does it normally take to create and upload the error log. 30 minutes and said can't error report. Did this twice before I gave up.
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2 REPLIES 2
ARamsay
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I had a bit of trouble at first too, I don't know what I did, but eventually a message popped up asking to give samsung members permission to generate log files, then it started working
MagdalenaPo
Beta Moderator
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@Flagg ,

this process can take up to several minutes. When reporting an error, it is important to remember to attach a system log files within 2-3 minutes immediately after the error occurs and do not delete it for another 5 minutes to ensure the log is submitted. 😊