21-10-2021 01:38 PM
Solved! Go to Solution.
21-10-2021 01:46 PM
I've just sorted it, it was "Home Up" in good lock interfering with it, even though 5he module isn't supported on 12 yet I still had it installed and had used it for the share sheet option, just uninstalled it on the off chance and all the contact suggestions are back now!
21-10-2021 01:42 PM
21-10-2021 01:46 PM
I've just sorted it, it was "Home Up" in good lock interfering with it, even though 5he module isn't supported on 12 yet I still had it installed and had used it for the share sheet option, just uninstalled it on the off chance and all the contact suggestions are back now!
22-10-2021 08:09 AM
I am glad to hear that you've managed to solve the problem! 😊
14-04-2024 12:41 PM
No
14-04-2024 12:42 PM
It hasn't been... I am so sick of Samsung closing posts when other people are not satisfied and I am not it's not fixed
🤬🤬
03-08-2024 12:20 PM
What in the world does this mean?
05-08-2024 01:12 PM
Hi @TessTay ,
This query was from the One UI 4/Android 12 Beta software testing from a few years ago back in 2021. Judging from KalEl84’s post they managed to resolve the issue at the time by uninstalling the Home Up module in Good Lock. The module hadn’t been updated to support One UI 4/Android 12 at that time, but should’ve been updated since then.
If that’s not applicable to you (or indeed @SamSUCK429 ) and you're experiencing the same problem, then it’s best to send an error report via the Members app.
As soon as you can after the issue occurs (within 15 minutes is best):
Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).
(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)
That will send that report and log files for the Samsung developers to analyse and provide you with advice.
Further guidance on how to send error reports here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...