Calling voicemail on dual Sim

[Tomcat31]

I'm running dual sim on my s23 EE for persomal use and o2 for work) and I'm having an issue when calling voicemail.

If I press and hold 1 on the keypad it calls my EE voicemail as I would expect. But I can't seem to find a way to call the O2 voicemail. Ive checked the settings and they are all correct. I've tried setting up o2 as a contact and assigning a speed dial but every time I call 901 to get to o2 it rings EE.

Not sure if this is an issue with the beta as I never tried this before joining the programme, but if any one has any ideas it would be appreciated.

[Clive7409]

The O2 website suggests 901 is for their VM but EE shows as being 07953 222 222 so suggests using wrong numbers here... but this likely something to discuss with provider to be honest

[Tomcat31]

Numbers are set up correctly. The problem is whenever I dial 901 It goes through to EE voicemail service. Can't seem to find any way round it

[Clive7409]

If I recall correctly there was a way to set Dual SIM up to ask which SIM to dial out on wonder if that having an impact... been a while since I had Dual SIM & not got a spare here to test with

[viv_matt]

What if you press and hold 1 for your personal voicemail?
I'm not 100% sure as I've never used dual sim however I'm used to press and hold 1 for personal voicemail.

[MartynaK]

@Tomcat31,

Please report this via the Samsung Members app attaching log files so that our developers can have a look into the issue 😉.

[LaffCarl]

Could try removing the ee sim and calling 901, although the phone may not work without it. If when calling from the o2 sim (you should be able to set it to as clive7409 says) it still goes through to ee then i believe ee has taken control and disabled it and numerous other facilities due to their nefarious activities 😵