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Beta 2 UK crashing my home hub router

(Topic created on: 09-10-2021 10:20 AM)
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KalEl84
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So I'm running Android 12/OneUI 4.0 beta 2 on an S21 Ultra and for some reason when I have it on WiFi and connected to my home router the router locks up (drops internet, kicks WiFi devices off and becomes unresponsive) every 1 - 2 hours or so (needing a reboot to bring back up). If I keep phone off the WiFi and just on mobile data my router is fine and works all day with no problems. I contacted my ISP thinking it was the router (Virgin Media UK - home hub 3) and their tech support is useless "reset router completely" which I've done and no difference. So wondering if anyone has any idea why it might be doing this? I'm using the 5Ghz band and the phone works on it until the box locks up again, didn't have this problem on 11/3.1 worked fine no issues. I've ruled out everything else, it only happens when phone is connected. I've rather not factory reset unless last resort - other than this beta is behaving great, all apps work and no excessive battery drain.

Thanks in advance!
(Asked this on Reddit also).
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31 REPLIES 31
KalEl84
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As I said above bud, for me, I reset the phones network settings and after I did that it's been fine. It's under settings, then general management, then reset and then reset network settings. :smiling-face:

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NewAge
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I am giving it a go now.
Will update tomorrow
NewAge
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Hi guys,
This is still happening for me. I did network reset and then reboot the router. It worked for couple of hours and then crashed. I did the network reset again on phone and then reboot the hub 3, worked for like half an hour and crashed again.
Now this isn't something happening in the phone so how do I log this as and report this error?
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KalEl84
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Don't know what to tell you then I'm afraid, is it just me it worked for? Anyone else? The only other thing I did before I reset network settings was a complete reset of router (holding little reset button in on back for 10 seconds) - this didn't do anything though, it still crashed until I reset network settings on phone and now I have had 0 problems at all - you could try that if you have the time, that's the only thing I can think that seperates what I did from what you have.

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NewAge
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I have done pin Hall reset on hub 3 but that's not working.
It's 100% beta 12, coz I left wifi off for 24hr and it didn't crash wifi once, as soon as I am on WiFi, problem returns.
And don't know how to report this to Samsung
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KalEl84
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Yeah I know it's beta 2 bud, I left it off WiFi for a day when it happened to me so I could see if it was that or something else (I put in the original post). Wasn't suggesting it was the router just saying what steps I took which could  have made some sort of difference. 

Wish I had some more suggestions for you but I'm out of ideas, must be something else going as it's now working perfectly for me...

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KalEl84
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I have reported it to Samsung when it happened to me - you report through the members app.

(Sorry for double post can't edit for some reason)

NewAge
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Thank you for the reply.
As long as you have reported it, I guess that's enough for Samsung to look into and fix it.
Cheers.
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Chezzuk
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Beta 3 is also crashing my hub 3.
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KalEl84
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Mine is still fine with beta 3, I did wonder if the problem would come back after the update but thankfully it hasn't.

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