09-10-2021 10:20 AM
Solved! Go to Solution.
09-10-2021 03:44 PM
09-10-2021 11:15 AM
09-10-2021 11:26 AM
Kinda glad it's not just me, I did Google but couldn't find anything but my search term could have been wrong I didn't know how to word it exactly. Reason I think it's the phone is because if I take the phone off the WiFi then the hub doesn't lock up, I can use everything like normal, but yeah it's the connectivity and internet the whole thing locks every couple of hours with the phone connected, I have 3 ethernet devices and several WiFi, it kicks all the WiFi devices off and the ethernet devices say there is no connection. I know virgin hubs are the cheapest and aren't particularly good but it was ok with 3.1.
I've just reset all network settings on the phone and reconnected it just incase that somehow sorts it, it's only been half an hour so far, but I'm not very hopeful.
09-10-2021 12:32 PM
09-10-2021 03:44 PM
09-10-2021 10:59 PM
09-10-2021 11:08 PM
Yeah it's most likely something in virgin's rubbish firmware (the hub 2 was worse for me back when I had that). Try clearing the network settings on your phone - it's worked for me, we shouldn't have to I know but I've tried to raise the issue with Virgin and 2 different tech support bots (one on chat and one on the phone) told me to reboot the router... helpful as ever. I couldn't get through to an actual person so I decided to try and figure out how I could solve it myself, and clearing network settings was last thing I thought of trying, but it worked.
10-10-2021 10:49 AM - last edited 10-10-2021 03:36 PM
10-10-2021 10:56 AM
I don't think necessarily it's the phone at fault really, I just think Virgin hubs are so temperamental and something the phone is doing the hub has decided in some instances it doesn't like it and so crashes. When I had the super hub 2 it just used to reset itself every few hours, only way to stop it was put it in modem mode and connect a router. So far this morning I have had another crash around half an hour ago, after all of yesterday afternoon/evening being fine, so I think I'm going to bite the bullet and buy a router and put it in modem mode because I'm getting fed up of resetting it and Virgin aren't interested in fixing it (if they even know what's wrong).
11-10-2021 09:09 AM