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25 ultra Over heating badly can't touch it

(Topic created on: Thursday)
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josh97
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Hello everyone 
Hope u are all well 
I have a real issue with my 25 ultra it gets sooo hot and over heating i can't touch it sometimes and even charging it makes it max out on thermal guardian hitting 60+ degrees c

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8 REPLIES 8
JAMES4578
Samsung Members Star ★★
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Hi @josh97  That is excessive, how often is this happening and are you using power intensive applications at the time.  Do you have a lot of apps running in the background as that can cause an issue. Ensure all apps are up to date, aware that some Members have encounterd this issue when transferring apps via Smart Switch.  it can be better manually installing them.  However when the device's temperature reaches a certain  level a warning message should appear  where the device will slow down , the screen will be dimmed and  some features will be limited until the phone cools  down.  in any case it is best not to use for a short period when it is very hot.  An idea to clear trhe cache partition to see if it helps:

1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

if after a period of time and if it a constant issue it would best to contact support.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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josh97
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No its everyday and even when charging when not using phone my s25 ultra goes into a heat protection mode its very irritating to be honest with you 😒
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Mooserat
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Do you use RVX or revanced YouTube?
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Moiramon
Big Cheese
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Try enabling limit CPU boosting when heating. It's in the additional settings in thermal guardian. 1752822227363.jpg1752822227376.jpg
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AnnaMaz
Beta Moderator
Beta Moderator
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Hello @josh97,

Thanks for reporting! Please also submit an error report via the Samsung Members app for further analysis by the developers. 

Have a good day! ☀️
jiyh
Pathfinder
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It's definitely software based issue. Had the same issues and informed samsung via feedback with evidence
josh97
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No just normal youtube and just playing pubg and delta mobile thats all but I believe the 25 ultra shouldn't get hot wasn't like it in March so id say software update may fix the issue for me
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josh97
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Thank you will try this today and let u no if it works for me
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