le 04-09-2025 08:42 PM
Hello
I try to do the ODR for the Watch 8
https://promotions.my-samsung.com/fr/claim/preparation/SW8R22YHNQ6LZ
The SN resquested is between 11 and 15 digit, the SN are 11 digit ok, bute the web site do error, youiy need to have a 15 SN digit..
So we can't do the request ODR.
Thanks
Résolu ! Accéder à la solution.
11-09-2025 05:38 PM - modifié 17-09-2025 11:42 AM
Bonjour à tous 👋,
04-09-2025 09:08 PM - modifié 04-09-2025 09:29 PM
le 05-09-2025 12:11 AM
I don't have EMEI on the box
le 05-09-2025 11:58 AM
Bonjour @Ginaz 👋,
I am aware of your request.
First of all, I would like to apologize for the difficulties you encountered when participating in the “GALAXY WATCH7 & WATCH8 SERIES” offer 🙏.
We are indeed experiencing technical issues with this offer. However, I can assure you that the dedicated department is doing everything possible to resolve the problem as quickly as possible.
Please bear with us until we get back to you. I will respond to this post to keep you informed of how the situation is resolved.
Thank you for your intervention @rimka_27.
Have a great day.
11-09-2025 05:38 PM - modifié 17-09-2025 11:42 AM
Bonjour à tous 👋,