Smoke from the charging port of M31s

[Waikar]

Dear Community,

It's a bit scary and I just smoke coming out of my Samsung M31s Phone's port and I immediately disconnected it.

Can someone please help, what could be the issue. Any help would be much appreciated.

Thanks,

NW

[SereneH]

We take matters like this seriously, @Waikar. Please drop Sam_UK a PM, so we can look into this for you. 

[Robin999]

Please get it seen to ASAP. I wouldn't even have it in the house until it was checked over!

[smiley]

This is just a public forum and you should contact samsung customer service in your region.

I guess there will be some questions for the age and warranty of the phone, so be prepared to provide this information.

Smiley.

[Waikar]

Thanks all, will do as suggested.

[keith30]

Your the second one you has complained about that issue over the last few days. You must get it booked in for a inspection

[Waikar]

I did PM @Sam_UK  but I still don't have a response. Also, I am in Germany so not sure if the UK Samsung is the one to help here.