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SIM Card Manager not showing on S20 5G

(Topic created on: 05-05-2024 04:19 PM)
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Members_OFhEkA4
Apprentice
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I just bought a S20 5G and I want to use the eSIM capability. To enable the eSIM one should normally go to the SIM card manager. The problem is that the SIM Card Manager menu does not show up. The only fix I found on the forum was to update the OS to OneUI 5.1 but the phone uses this version already. Does anyone know how to fix this?

7 REPLIES 7
Piper123
Samsung Members Star ★
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Hey there

Just checking, to access SIM Manager you are going to:

Settings
Connections
SIM Manager
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Members_OFhEkA4
Apprentice
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Correct, except that there is no "SIM Manager" under Connections. That's the issue.

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keith30
Maestro
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You might need to speak with your network provider if you intend to enable a eSim if your already using the normal sim in your device, your phone probably won't receive any further software updates as it's a old model to.
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Members_OFhEkA4
Apprentice
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ok, thanks. i'll try that.

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Piper123
Samsung Members Star ★
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Excellent point.

In addition, if the OP puts a physical sim in the device, he / she should still see SIM Manager.

@Members_OFhEkA4 can you check that please.
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-Robot-
Samsung Members Star ★
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Not all phones are made equally, you may not have a dial sim phone

Usually if sim manager doesn't appear it's because it's not a dual sim phone
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Kpvibes_2022
First Poster
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please how do I find out my network provider?

I just got the phone recently and I have the same issue.

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