Dear Community,
I have a problem with an extremely important note in Samsung Notes. All of a sudden I could no longer open it. I get an error message: "Note cannot be opened. File corrupted."
App and notes are on internal storage. Before this incident, I did not have any sync with Samsung account or OneNote or other back-up. The device is not rooted.
I have already tried the following:
- Samsung Notes (updated to version 4.3.14.39) and Samsung Notes Add-ons (updated to 2.1.02.3).
- Updated S10e firmware (to version dated 01.07.2022)
- Cleared cache of Samsung Notes, shutdown / restarted several times
- Tried to send the note (as Samsung Notes, PDF, picture, text) -> same error message
- Tried to send the note together with another (working) note -> only the working file is sent with it
- Deleted the note in the recycle bin and restored it.
- Note moved to another folder
- Duplicate note -> same error message
- Save note as file -> in this case it only worked as a .zip file, creating a folder with many files. The largest of these is note.note, which I cannot open in any meaningful way. The online converter has read incomplete fractions of the note, but a substantial part is missing.
- synced with Samsung Cloud
- Backed up the app with Smart Switch and restored it.
- Synced with OneNote - all other notes are displayed, only the damaged one is not.
- Converted notes in the old format (this note was not there and is not shown with the converted ones).
- I even got another Samsung phone (brand new) and used the restore option. Everything was restored properly, but of course this one important note was not even copied 😞
I am slowly at my wits end and need help and tips. In the forums de/eng I have read about such cases. That's where all these actions come from. Nevertheless, I have not found anywhere that the problem has actually been solved.
Do you, dear community, have any ideas on this topic?
I am very grateful for any input. I will not give up hope so quickly.
