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Samsung Galaxy M11 stuck in an updating loop

(Topic created on: 05-02-2024 06:26 AM)
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Tomas256
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Hi, after the new update was requested on 4.2.2024 the phone is stuck in updating.

The update breaks up in 30% then the phone restarts again, and again and again. Impossible to turn off, or restart manually. No hard reset or recovery mode is possible - the phone doesn't react to anything, just keeps updating and failing to do so.

Sometimes a log is shown for a while (see the attachment).

What can I do, please?

20240204_135809.jpg

Thanks for any tips!

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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If you cant get into the phone to action a factory reset then try clearing the phone's System Partition Cache Files Section.
Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Tomas256
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Thanks! Unfortunately, the phone simply ignores any action (buttons), it always directly starts the update (and fails). It is also impossible to switch it off as there is no removable battery. 

I tried everything but cannot get out of the failing update loop...

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Talha Tahmid
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Same problem 

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