S7 Smarty network not being supported

[jamalsp]

Hi

I've just transferred to Smarty network but the SIM doee not work. I know it's not a network issue as my wife's card also Smarty does not work either. Any suggestions on what I could do?

[Pugs1957]

Are both phones sim unlocked. Have you changed your APN settings to those of Smarty? Do you get an error message?

[jamalsp]

The S7 was locked but got it unlocked. it says Smarty so it seems to recognise it. My wife's phone is S20 and is unlocked

[jamalsp]

Yes Ive changed APN settings too

[Pugs1957]

I think you need to create an account online with Smarty, from there you activate the sim. Have you done this?

[jamalsp]

Yes, did that first. Mobile data works just no calls . I think it's a faulty handset as the SIM works in my wife's phone but her SIM doesn't work in my phone either. going to do a factory reset. if that doesn't work, I think it's time to send the old S7 to phone Valhalla

[Pugs1957]

Perhaps it's worth asking for replacement Samsung?