Phone switching off

[Tina71]

My phone has started to switch it's self off and I don't why it's a a53

[MNas04]

Have you enabled auto restart? If so, head over to device care > auto optimisation, then make sure everything is switched off.

[Tina71]

Thank I will try it

[Tina71]

So far so good

[BandOfBrothers]

Hi @Tina71 

You could also try the following troubleshooting >

• Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode. 
• And Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• There is a diagnostic tool found in your Samsung Members App too. 

Let us know how you get on please. 

[Tina71]

Hi someone suggested turning off restart and it has worked

[Tina71]

It has started switching off again is there anything else I can do please thanks

[MNas04]

I'm not sure. It's best to contact samsung and do a live chat.
https://www.samsung.com/uk/support/contact/

[MNas04]

Does your phone turn off randomly, or is it to do with app your using 🤔

[Tina71]

Just randomly