05-08-2020 03:38 PM in
Hi, I cant seem to be able to unlock my phone even though I am drawing the correct pattern and I dont have the fingerprint option activated. I cant even switch my phone off or restart it as it is asking me to draw the pattern.
I am sure its correct as it has been the same one for over 3 years. I have the Samsung galaxy S8.
How can I resolve this issue ? Do I need to go in store?
Thank you
06-08-2020 06:29 AM - last edited 06-08-2020 06:33 AM
Samsung Help Page _ I can't unlock my phone.
My-pattern-lock-is-not-working-anymore.
As a very last resort Try logging into your Samsung Account on a laptop etc and reset the phone that way via find my mobile.
samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device.
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Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
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