Not receiving texts

[Al8386]

Hi, can anyone help me, my phone has stopped receiving texts, any ideas anyone 

[lminvti]

Hi @Al8386 and warm welcome to the community 👋

May I ask what's the model of your phone? Can you still make phone calls or send messages or you no longer can send and receive messages?

[Al8386]

S20, I can do everything apart from receiving texts

[lminvti]

Are you using Google messages or samsung?

Also is it from everyone or just specific people?

[sunshine5]

Same with me here. Samsung has informed me that I need a master reset. Can send texts using Samsung messages but can't receive any. Started when I refused to upgrade to Google messages. My provider even gave me a new sim card. Have tried everything.

[lminvti]

Have you tried different network sim cards and see if it works ? Also you could ask your network provider for new sim card and see if that's the case, also could do network reset in settings.

[Piper123]

Reset mobile network settings

Reboot your device.

Does that fix it?

[BandOfBrothers]

@Al8386 hello and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear your experiencing these issues with your text messaging.

Are you able to try another text message option as a process of elimination 🤔 

Try clearing the cache of the app by holding down the app icon, and tap on i , and then tap on Storage and Clear Cache which may help. 

Also as a process of elimination can you try your sim card in another phone to see if texts are received then. 

If i can be of any further help please don't hesitate to ask  😎 

[Piper123]

Also, if you are using Google Messages, try using Samsung Messages as your default or vice versa to rule that in / out as the issue.