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Google not working

(Topic created on: 27-05-2024 04:04 PM)
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TechnoLogic
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Hello,

I was using Google on my phone when suddenly, the app exited and displayed a message stating that a recent update to WebView had caused Google to malfunction and prompted me to uninstall it. After reinstalling WebView, Google now consistently displays an error message whenever I perform a search. I have tried various WebView versions, including Beta, Dev, and Canary, to resolve the issue.

I am considering performing a factory reset on my Samsung S21U to address this problem. Additionally, I would like to know if creating a full backup of my data before the reset will allow me to restore the same data onto the reset phone.

I would greatly appreciate your guidance on this matter.

Thank you for your attention to this issue.

Best regards,

Oliver
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11 REPLIES 11
GoanGeek
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What do you mean? You'd have set up your WiFi and stuff. Basically all your display settings, Bluetooth etc
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Robin999
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I wouldn't create a full backup now, especially if the phone is playing up. That wouldn't achieve anything. Haven't you got another backup prior to when you started having this problem?

If not, then just factory reset. Install all your apps from scratch. Google contacts, photos etc will reappear as soon as you add your Google account back on your phone.
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