31-10-2019 03:24 AM in
Any one have an idea when the j5 2017 is getting android 9. Samsung members said September and I'm still waiting. Tried contacting Samsung and just get generic responses like a robot typed it
31-10-2019 05:38 AM in
Usually the Samsung Members App is spot on with its info @Irishguy
May I ask if you've tried hooking upto Samsung Smartswitch ?
Also may I ask who supplied the phone ?
i.e
Was it supplied by Samsung directly or a network or 3rd party ?
Or was it possibly imported into your country ?
Download the phoneinfo app from the Playstore and please look at the CsC Code and other info relating to the phone as this is a good start to check where the phone came from etc.
If all looks as it should then a Samsung Experience Store / Samsung Service Centre maybe able to help.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
31-10-2019 07:39 PM in
I tried Samsung members and no luck and its saying Oct now and still no update. My phone was purchased through virgin media and it's not branded by them. The phone is unlocked from factory. My Cs code is btu
Country is Ireland
Model number sm-j530F
01-11-2019 05:46 AM in
Ok so a BTU CsC code is a phone supplied by Samsung.
If Smartswitch isn't helping then I'd suggest a Samsung Experience Store / Samsung Service Centre
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
01-11-2019 08:12 AM in
As iv said before iv tried contacting Samsung. All i keep getting is a generic responses like robot typed. That's why I started this thread as I'm getting nowhere with customer service
02-11-2019 07:51 PM - last edited 02-11-2019 08:05 PM
Yh I'm having this too. Also BTU. I've had this happen with my old j6 phone, the majority of models recieved nougat at the time except mine. Also, if you look at the firmware you can download online for the j5, most of them have received pie. There no reason for it given, and there shouldn't be really. It's been a month now and we really should've recieved it.
Edit- Smart Switch also says my phone is up to date (PC)