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Original topic:

Earphone jack not working

(Topic created on: 02-05-2021 02:52 AM)
Sreekumar TS
First Poster
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‎02-05-2021 02:52 AM in 

Other Smartphones

Hello

I am using a Galaxy M31 and the earphone jack is not working. The problem is that when I plig in it will work for a split second before dying. Is this a hardware problem? Have anyone come across such an situation. 

Thanks

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3 REPLIES 3
Aklima
Hotshot
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‎02-05-2021 03:03 AM in 

Other Smartphones
Hi,
Could u please try on another device to see if the earphone faulty or the jack of the phone.
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BandOfBrothers
Samsung Maker ★★
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‎02-05-2021 05:51 AM in 

Other Smartphones

Using a torch take a look inside the port to see if there is any debris inside @Sreekumar TS 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help.

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AndrewL
Moderator
Moderator
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‎02-05-2021 11:43 AM in 

Other Smartphones

@Sreekumar TS: Are you able to try another set of headphones to see if the issue persists? If it does, head to the Samsung Members app > Get Help > Interactive Checks > Headphone Jack, and follow the on screen instructions. Does this return any errors? 

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