Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Downloads album is not showing up in Gallery app

(Topic created on: 04-11-2019 11:11 AM)
thuviel
First Poster
Options
Other Smartphones

Several months ago my Downloads album disappeared from the Gallery app, without me ever deleting it or changing any settings. When I download new photos they don't show up in the Gallery, neither do past ones because the album is simply gone. However, if I download a new video, the album will show up again, with both past and present files. If I delete the new video the album disappears again, despite still being full of other photos. 

 

Newly donwloaded photos still show up in the Pictures view, and the Downloads folder is listed when I go to Hide or unhide albums in the Gallery settings. But I can't click on the Downloads album in this list, and it's still gone in the Albums view. Does anyone know how to fix this?

 

Phone: Galaxy S6 Edge

Android version: 7.0

 

Screenshots below:

1. Succulents are newly downloaded photos that show up in the Pictures view

2. Downloads album is listed in the Hide albums setting, but greyed out and unclickable

 

1.

20191104_105634.png

2.

20191104_105700.png

0 Likes
4 REPLIES 4
CarloL
Moderator
Moderator
Options
Other Smartphones

Hey @thuviel! Try doing a Soft Reset of your phone by holding the Volume down as well as the Power buttons for 10 seconds. Also, make sure that your S6 edge is running on the latest software version. You can check this on: Settings > Software update > Download updates manually. Finally, head to: Settings > Apps > Gallery app > Storage > Clear cache. Did it help? :thinking-face:

0 Likes
thuviel
First Poster
Options
Other Smartphones

Hi! It didn't work unfortunately, but thanks for the help!

0 Likes
carydavidhoffsn
First Poster
Options
Other Smartphones

Q

Samsung  smart tv  store   hub  dowload  

 

0 Likes
AusM
First Poster
Options
Other Smartphones

Do you how cloud sync on? I was having the same problem when an image file corrupted. I just turned of my Cloud Sync and emptied my Cloud. That fixed the folder and I just resynced everything.

0 Likes