Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Unlock with fingerprint not possible after UI4 update

(Topic created on: 08-12-2021 10:48 PM)
2070 Views
Novason
Apprentice
Options

After the UI4 update (Android12) it is no longer possible to use fingerprint unlock if the device has Googles family link app installed and is managed using Family Link.

The Fingerprint Unlock option is 'greyed out' 

 

I have tried dissabling, screen unlock, rebooting, re-enabling and scanning new fingerprints but the fault remains.

I have tried a full reset and enabling the the fingerprint unlock but same problem

Only works on my other S21 with the old Android 11

Galaxy S21 5G 

1 REPLY 1
xSteveuk
Mastermind
Options
Hi,
When on the samsung members page
Click on the get help button
At the bottom of the page
And run a diagnostic test
0 Likes