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Unknown pics

(Topic created on: 25-08-2021 08:05 PM)
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Kunlexzy01
Pioneer
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Hello, could someone assist please? Each time I restart my S10, there are these 5 pictures that usually appear in my gallery like I just got the phone. It started about 2 months ago. I keep deleting them but once I restart my phone again, they appear in my gallery.
8 REPLIES 8
Antos905
Apprentice
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I have the same problem. 5 pics appear even when I delete it. The same 5 pics

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BandOfBrothers
Samsung Members Star ★★
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Hi @Kunlexzy01 and @Antos905 

 

Have a look in your phone's relevant Sync Settings as this sounds like your deleting the photos locally off the phone's internal storage capacity but then it's syncing with something like a Google Photo's etc vault or similar which is then somehow returning them for you to see.

If you use a SD CARD then make sure they are being deleted from that too.


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Antos905
Apprentice
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Hi @BanOfBrothers,

The problem is that it is unrelated to pictures I've ever taken. So I'm not sure of its source, also, its always the same 5 pics. It looks to me like theme images, of people/activities. I was thinking it could be related to an app/theme. But I'm also scared for malicious content on my phone...

BandOfBrothers
Samsung Members Star ★★
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It's quite conceivable that the photo's are included content in an app or theme.

Have you downloaded any at all ? @Antos905 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Antos905
Apprentice
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I have, and after your message, i've deleted the most recently installed apps. This includes a keyboard editor/personalize function with "themes". I hope this does the trick.

BandOfBrothers
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How did you get on @Antos905  ? 🤞


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Antos905
Apprentice
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Hi @BandOfBrothers,

So, after googling a bit, it turned out that the video editor app: VivaVideo, is responsible for adding these images to my gallery every time. I guess it was part of some template? I deleted the app and it the 5 images haven't  reappeared. 🙂

Thanks for your suggestions!😁

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BandOfBrothers
Samsung Members Star ★★
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Awesome news and thank you for updating the thread @Antos905  👌


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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