Unable to create secure folder

[DukeT]

Hey,

Whenever I try to create a secure folder on my S7 edge, it takes a few minutes as it says creating secure folder... . Then it just says couldn't create secure folder. Something went wrong. If this problem persists, contact customer service. Please help me out here

[Shaikh Mohammed Reha]

i am also facing this issue 

[marsbar_125]

Same

[ChrisB_]

Hmmm, that's quite the unusual error you are all experiencing. A solution to this issue was posted a while back on our US forum, so it would be worth going through the steps provided by clicking here.