Two steps verification SOS

[monch9]

Hi all,

I am logged out of my Samsung account and I can't logged in as I no longer have my old phone number to get through the two steps verification.

I have tried doing as suggested on the Samsung site: Settings, Accounts and Back ups, Manage Accounts, Samsung Account, My Profile.... thought you still need to sign in and it still requires two steps verification...

Also, I can't delete the account and put a new one on, as to delete the old account, you need to go through the two steps verification.

So please help me resolve this issue. 

Thanks for your time.

[ChrisM]

Hi @monch9 

This is one for our Accounts Team, we're afraid. You need to give them a call on 08009951079.

Hope this helps!

[JAMES4578]

@monch9  There is a process for editing personal information such as phone number for 2 step verification,as long as you have the right email and  password. can be done either via phone  settings or on the web . see some information here https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-u... 

However not guaranteed to work and  you may need to contact the Accounts Team.  However as far as I am aware they  are only available Monday-Friday.