Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Touchscreen S20FE not working after update.

(Topic created on: 29-12-2024 11:34 PM)
190 Views
Chigui222
Apprentice
Options

Right now I have my phone unusable, yesterday it updated. This morning as always I've checked my pending emails and found that the touch response is NOTHING. No even my phone respond to anything. What happened? everything works, camera, bluetooth,  wifi, 4G calls, mics, everything is good, but I can't do anything with my touch, I've been using my phone with a mouse with cable and its so annoying. Please can somebody tell me if this can be solved.

3 REPLIES 3
BandOfBrothers
MegaStar
Options

Hello @Chigui222 and may I take this opportunity to extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear your experiencing these issues with your phone 😔 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

If this does not help then do please try >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

This is a Samsung Help Link > https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-galaxy-phones-touch-screen-does... 

You can send feedback via your Samsung Members App too for Samsung to analyse, and possibly help further. 

A Samsung Service Centre or Samsung Experience Store maybe able to help too. 

https://www.samsung.com/uk/support/repair/ 

A last resort could be to back up and factory reset. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
rubyroll
Pathfinder
Options
😊😊😊
0 Likes
Chigui222
Apprentice
Options

Nothing of that worked. I found that there are a lot of users having the same issue but with no fix yet. I'm so sad, I do believe that updates will come to improve our devices, not screw them to the point its unusable 😞

0 Likes