26-09-2024 10:14 PM
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27-09-2024 06:23 AM
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Hi @frog8526
May I extend a Warm Welcome to the Samsung Community Forum. 👋
Has this just started happening after an update ?
If so try > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
To add a good generic troubleshooting step is Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
Some Samsung help links >
- https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-galaxy-phones-touch-screen-does...
- https://www.samsung.com/uk/support/mobile-devices/what-to-do-if-your-touch-screen-is-not-working-pro...
- Samsung Touch not working properly.
If all this does nkt help then you can send feedback via your Samsung Members App too.
And a Samsung Service Centre can assess your phone.
I wish you all the best with this.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
