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The hyperlink in emails not working

(Topic created on: 08-12-2020 01:32 PM)
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Technogranny
Apprentice
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Hi,

 

Can anybody help.  The hyperlink does not working in my sky emails. 

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1 Solution


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Solution
JAMES4578
Samsung Members Star ★★
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Hi @Technogranny An idea is to restart your phone and check for updates.     If still issues Go to Settings - Apps - Tap the 3 dots in the top right (Menu Bar)  - Default Apps - Browser App.   Now change your current default browser to see if this  resolves the problem.   Possibly you may need to uninstall and reinstall the mail app.     Some more detail in this thread https://eu.community.samsung.com/t5/galaxy-s20-fe-galaxy-s20-galaxy/hyper-links-in-samsung-mail-not-... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Solution
JAMES4578
Samsung Members Star ★★
Options

Hi @Technogranny An idea is to restart your phone and check for updates.     If still issues Go to Settings - Apps - Tap the 3 dots in the top right (Menu Bar)  - Default Apps - Browser App.   Now change your current default browser to see if this  resolves the problem.   Possibly you may need to uninstall and reinstall the mail app.     Some more detail in this thread https://eu.community.samsung.com/t5/galaxy-s20-fe-galaxy-s20-galaxy/hyper-links-in-samsung-mail-not-... 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Technogranny
Apprentice
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Hi,

 

That works.  Thanks you so much.

JAMES4578
Samsung Members Star ★★
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Hi@Technogranny , Glad your links are now working.   Was your solution changing the Browser or something else?

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


Technogranny
Apprentice
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Changing the Browser. Thanks.