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Storage issue- deleted items, but still no space?

(Topic created on: 08-04-2020 12:54 PM)
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Wellssar
Journeyman
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I had 28gb of videos and photos, and kept getting an error message that I was running out of space (64gb capacity). So I plugged my phone in to the laptop and moved the stuff over. I checked my phone afterwards and all photos and videos had gone successfully. I also emptied my recycle bin.

 

However.....

 

I am still getting the error message for space, but when I checked the storage it only showed a few mb of photos that were all new since the transfer, so it made no sense why it was still showing the error message. I clicked on 'advanced' and it took me to a greater breakdown of the storage, and on that page is said there was still 28gb of photos and videos, even though they are not in my gallery or recycle bin because those are still only new images. I clicked on the 'photos & videos' tab and it asked if I wanted to open in gallery or via google photos. I selected google photos as I knew the gallery was empty, and all the old stuff is still on google photos.

 

Now I thought that google photos was a virtual back up for my pictures and videos, but is it actually taking up the space in my storage? If not, I have no idea what is going on and really would like to avoid a factory resetThe advanced storage menu showing the old figure of photos and videos.The advanced storage menu showing the old figure of photos and videos.

 

Normal storage menu showing much less photos and videosNormal storage menu showing much less photos and videos

 

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35 REPLIES 35
Kirumil
Apprentice
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Broooo!! Woah! This is the only thing that worked. Thank you so much!!! I've been going crazy on how to clear the 'Others' in Storage because it's consuming tons of storage space and after I tried clearing the data of File Guardian, the 40GB Others became 8GB!! Thank you so much. 

Wellssar
Journeyman
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So glad it worked for you!
Spook61
Apprentice
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Where is "file guardian"?

Kirumil
Apprentice
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You can fin it the app list in settings

Spook61
Apprentice
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Didn't find it when I searched. There is "my files"; I deleted everything there too. It is saying most of mine are videos, but I can't find them anywhere.

Spook61
Apprentice
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That didn't work for me.

dllaforge
Student
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I have no recycle bin in gallery or any where else, also have no file guardian. I have cleared cache one app at a time for 2 days in a row and it only cleaned up a small amount of data. I have hardly anything on my phone now. Clean out all my pictures, deleted all unused apps that it will let me and still have no storage. The strange thing is, about 4 months ago I had all of this stuff I just deleted plus at least 500 pictures and a dozen or so videos and the storage was not an issue. So I have no idea why i had plenty of storage then and now don't have enough. Does anyone have any other suggestions? Thank you

irakli_us
First Poster
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Hello 

had the same issue and  In my case, there was "telegram" auto-downloaded video files and pictures, but I removed them after connecting to my laptop. after that available space became adequate:)

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dllaforge
Student
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 Thank you for the info. I am currently connected to pc and do not see any telegram videos or pics. Nothing shown that I am allowed to uninstall or delete. Just the same as when I am not connected. 

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