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Software update

(Topic created on: 16-11-2022 11:03 AM)
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Rickb64
Explorer
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Thanks Samsung, the new update has disabled my side button. Settings and correct but button does not work, it doesn't even turn the display on but more annoying it doesn't turn it off 😡
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12 REPLIES 12
AndrewL
Moderator
Moderator
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@Wobdot: That's strange. Are you certain that you're pressing and holding the Side Key, and not the Volume Down Key above it? If you have a case or cover on the phone, please try removing it just in case it is coming into contact with the Volume Down button when you interact with the Side Key. 

Rickb64
Explorer
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Ok so after performing a factory reset as advised by Samsung. The button still does not work, hours of putting my software back as I like it and then having to reset my watch too...all for nothing 🤬
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Rickb64
Explorer
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Well Samsung sent out a Wefix engineer and he fixed my button, well replaced the screen, back and battery apparently. Button now working as it should so therefore must have been a complete coincidence it happened with the security update.
Only problem now is in fixing this issue I now have an even bigger one. No signal in all but the highest signal areas. Wefix guy came back out but didn't fix it. Coming back in a couple of days. I hope he has better luck this time, considering it was fine until he fixed my button.
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