22-12-2021 08:40 AM
22-12-2021 09:32 AM
Hey @CatalinOlaru! This usually occurs when there isn't a location for the file that the Secure Folder can access. For example, if you moved a photo directly from WhatsApp into the Secure Folder, it would disappear if WhatsApp wasn't downloaded in the Secure Folder. It wouldn't disappear if the file was moved to a folder that the Secure Folder can access (DCIM in 'My Files' for example) or WhatsApp was downloaded in the Secure Folder. It sounds like it can't access the new albums you have made, so I'd recommend moving the photos to a location that the Secure Folder can access before moving them over, and then see if they still disappear. 🙂
22-12-2021 09:51 AM
05-01-2022 01:18 PM
04-01-2025 01:55 PM
Is there any way to recover it kindly help me ou @ Gokulrajjs@gmail.com its emergency
13-02-2025 10:16 PM
How did you resolve?