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Screen flashes blue

(Topic created on: 16-02-2025 08:48 PM)
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zoeaustin
Apprentice
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Hello my dad has the s10+ and his screen flashes blue and notifications keep popping up about virus and stuff like that any help/advice would be appreciated.
3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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There is an inbuilt virus scanner in your Device Care @zoeaustin 

Other options are available in the PlayStore too. 

You can also try Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port or a usb-c to usb-c phone to phone set up to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

And https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ 

https://www.samsung.com/uk/support/mobile-devices/how-to-protect-your-galaxy-device-from-malware. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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zoeaustin
Apprentice
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We did the app protection, and it nothing was found. Then, when it says optimise, it's says its good
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zoeaustin
Apprentice
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We just disabled google Chrome for now that seemed to work also removed some permissions as well
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